HOW DO I SIGN UP TO RECEIVE ALL THE LATEST NEWS AND OFFERS?
Easy, just fill in your details in the “Newsletter” section at the foot of our home page. We will then include you on all future mailings.
HOW DO I UNSUBSCRIBE FROM ALL FUTURE MAILINGS?
At the bottom of each promotional email from us there will be a link to “Unsubscribe.” By clicking on the link you will automatically be removed from our distribution list and will no longer receive promotional emails from us.
DO I NEED TO OPEN A CREDIT ACCOUNT TO TRADE WITH YOU?
If you are a school or other educational establishment based in the UK, then we will usually open a credit account for you with your first order PROVIDED you agree to pay us strictly to our credit terms (see below.) For other (none educational) new customers, we would normally require full payment in advance prior to an order being processed and/or despatched. However, we can look at offering credit terms once relevant credit checks have been completed.
WHAT ARE YOUR PAYMENT TERMS?
Our payment terms are strictly 30 days net end of month. So, if we invoice on any date in (EG) February, we would require payment by the end of March latest.
DO YOUR PRICES INCLUDE DELIVERY?
All the prices quoted for products on our website INCLUDE delivery to ONE mainland UK address. If we have to deliver to deliver to NONE mainland UK addresses, we will advise any additional carriage charges on receipt of the order, and these will need to be approved before we despatch the goods. We can deliver to Europe. Again any specific carriage charges will be advised on receipt of order and will need to be agreed in writing before we can process the order.
DO YOUR PRICES INCLUDE VAT?
All the products currently sold through our website are liable to VAT. The prices we quote EXCLUDE VAT, and this will be added to the invoice at the prevailing rate (currently 20%.) Bespoke items produced to order may or may not attract VAT (depending on what they are.) We can advise at order processing stage if a particular job IS liable to VAT, if this is information you require. Again, VAT will be added to the invoice as appropriate.
ARE THERE ANY ADDITIONAL CHARGES?
The prices you see on our website are deliberately crystal clear – what you see is what you will pay (just add VAT where appropriate.) The same with bespoke jobs – quoted prices INCLUDE delivery, so what we quote is what you will pay. If additional charges are incurred during the processing of an order (EG extra design work,) we will always advise you and ask for approval BEFORE proceeding further with the order.
HOW WILL YOU INVOICE ME?
Once your goods have been delivered, we will email our invoice to the person who placed the order, along with a POD (proof of delivery.) We ask that the invoice then be forwarded to the appropriate department for processing and payment. HOW DO I REQUEST A COPY INVOICE. Use our contact form or email us at firstname.lastname@example.org. We will then forward you a copy of your invoice. WHERE CAN I VIEW YOUR TERMS AND CONDITIONS? Click here, or go to the link bottom left of our homepage.
HOW DO I PLACE AN ORDER?
Just click through and order – the site is very easy to use and there is no need to pay online – we will invoice to school.
For bespoke exercise books, see here to view the ordering process.
However, if you prefer, you can contact us by email or phone.
WILL I GET A CONFIRMATION WHEN AN ORDER IS PLACED?
If you place an order for a product through our website, then you will get an email confirming what you have ordered. For any bespoke jobs, we will always email you a fully detailed estimate detailing your EXACT requirements. We would need you to reply to this email confirming your wish for us to proceed. That will then be our trigger to process the job on your behalf, and no further confirmation will be sent. For any other jobs (perhaps placed verbally,) we will usually email you back a breakdown of your requirements and would again ask you to respond to this email before we proceed with the order.
CAN I AMEND AN ORDER ONCE IT IS PLACED?
You can amend an order placed through our website PROVIDED the goods have not been despatched. If the goods have been despatched and/or delivered, we will try our best to give you what you need, but you will have to ensure the original goods are returned to us unopened and undamaged. You will also have to cover the costs of returning the goods to us.
HOW DO I CONTACT CUSTOMER SERVICES? Call us on 0844 820 2222 – you will talk directly to a member of our Account Management team, who will be able to help with your query. Alternatively, use our Contact form, or email us on email@example.com. WHAT ARE YOUR OPENING HOURS? Our usual office opening hours are 9.00am to 5.00pm Monday to Friday. However, there is usually somebody in attendance outside of these hours.